Pixelshapers® FAQ's

Get answers to the most frequently asked questions by clicking the question or >> Back to Site<<

Can I set my own pricing and photo features on the Pixelshapers® site?
What is the largest image that can be displayed?
Do I require a specific browser?
Will my client notice the change from my site to the Pixelshapers® site?
 Can my client order on line?
 How does my client pay?
Do I pay a commission for online ordering?
 Where do my orders get sent?
 What kind of an order confirmation do my customers receive?
Can my images be printed from the online viewing gallery?
 How do I keep galleries separate for personal viewing?
 How do I direct my clients to their galleries?
 How many images can I post to the gallery
 How much does this service cost?
 How am I billed for the service?
 Is there a time limit for having a gallery on line?
 Can I cancel my subscription at any time?
 Will I need special training?
\ Will my customer need a lot of coaching to use the service?
 Will the pictures be high resolution?
 How will images appear if someone has a very small screen?
 Can I send my orders to a lab?
 What happens if I exceed my Plan capacity?
 Will Pixelshapers® take up a lot of my web space?
 I use Wall Projection viewing. How can Pixelshapers® benefit me?
 What browsers are supported?


Can I set my own pricing and photo features on the Pixelshapers® site?
  Answer...   You control all pricing and can make changes at any time by accessing your administration section of the site. Your are able to manage and control applicable taxes, determine customization features and determine discounts on an individual client basis.
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What is the largest image that can be displayed?
  Answer...  1200 pixels x 1200 pixels is the maximum image size.
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 Do I require a specific browser?
  Answer...  Pixelshapers® is tested on and supports the following major browsers: IE 6.0 and up, Firefox 1.0.2 and up. For Mac users, it is important to note that Safari and IE for Mac are NOT supported. Due to the advanced scripting that Pixelshapers® employs, we recommend that Mac users download Firefox to ensure proper rendering. The download is free, trusted download and is available at the following url: http://www.mozilla.com/firefox/
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 Will my client notice the change from my site to the Pixelshapers® site?
  Answer...  Your customer moves seamlessly from your site to the Pixelshapers® site and the customization of colors carries on your theme.
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 Can my client order on line?
  Answer...  Yes, a secure e-commerce function with shopping cart experience allows your customer to order, customize the finish and receive a thumbnail view of the images ordered.
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 How does my client pay?
  Answer...  Your client can pay online via the encrypted "pay by credit card" selection. The information will be provided to you for your own in-house processing. NO commission is paid. With your permission, your clients can select the "bill me later" option.
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 Do I pay a commission for online ordering?
  Answer...  You DO NOT pay a commission to Pixelshapers®.
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 Where do my orders get sent?
  Answer...  The confirmed order summary is posted to your secure, encrypted "Orders" screen on the portal. An email is automatically sent to alert you an order is waiting.
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 What kind of an order confirmation do my customers receive?
  Answer...  Upon order submission, they are automatically sent an electronic summary of their order, including thumbnail images, quantities, sizes and purchase amounts via email.
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 Can my images be printed from the online viewing gallery?
  Answer...   No.
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 How do I keep galleries separate for personal viewing?
  Answer...   You create separate galleries that your client can access with their assigned password.
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 How do I direct my clients to their galleries?
  Answer...   Upon activation of your client's account an automatic email advising their user name and password, along with a link to your login page, is sent.
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 How many images can I post to the gallery?
  Answer...    The number of images is limited only by the plan size you choose.
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 How much does this service cost?
  Answer...   Prices vary on the plan size chosen. See Web site tab "Pricing" for information.
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 How am I billed for the service?
  Answer...   Charges are drawn monthly on a Visa or MasterCard you provide at time of subscription.
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 Is there a time limit for having a gallery on line?
  Answer...   There is no limit to the length of time a gallery remains online. You decide.
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 Can I cancel my subscription at any time?
  Answer...   You can cancel your subscription at any time with 15 days notice.
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  Will I need special training?
  Answer...   No special training is needed and our friendly customer support team are at the ready to answer any questions.
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Will my customer need a lot of coaching to use the service?
  Answer...   Pixelshapers® is very simple to use and the interactive self help guides them through any choices.
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 Will the pictures be high resolution?
  Answer...   Images will be rendered at 72 DPI, the web standard.
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 How will images appear if someone has a very small screen?
  Answer...   Images are optimized to ensure a comfortable viewing experience.
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 Can I send my orders to a lab?
  Answer...   Yes, you send orders to your preferred lab using whatever method they dictate.
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 What happens if I exceed my Plan capacity?
  Answer...   Your available capacity is displayed on screen each time you login. Should you reach capacity an on-screen prompt will alert you and provide an option to increase your plan size or to delete images or events. It's all in your control.
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 Will Pixelshapers® take up a lot of my web space?
  Answer...   You only need a link created on your website that connects all your functionality. No additional web space is required.
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 I use Wall Projection viewing. How can Pixelshapers® benefit me?
  Answer...   Many photographers use this method of viewing. Pixelshapers® offers the ability to reach those members of business or family groups who, for geographic reasons, cannot otherwise have the ability to participate in the viewing. By uploading the images through Pixelshapers® software you enable them to participate and share the images, without the costs of paper proofs, or the risks involved when you simply email the proofs to them and you don't have the hassles of burning and mailing a disc. You also provide them with a simple, streamlined method to place and pay for their orders without additional effort or coaching. Additionally you have the ability to nudge their "delayed" purhcasing along by reminding them there is a de-activation date when their images will no longer be available for viewing.
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 What browsers are supported?
  Answer...   Pixelshapers® is tested on and supports the following major browsers: IE 6.0 and up, Firefox 1.0.2 and up. For Mac users, it is important to note that Safari and IE for Mac are NOT supported. Due to the advanced scripting that Pixelshapers® employs, we recommend that Mac users download Firefox to ensure proper rendering. The download is free and is available here
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